Shipping Policy

Thanks for shopping with Gratard. To keep track of your order, plz contact [email protected] so we can provide you the order’s tracking number.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 1-3working days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Country	Estimated Delivery Time	Shipping Cost	Courier
Canada, USA,EU Countries, Japan, Australia	2-7 working-days	Free Shipping	FBA

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email [email protected], we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.

Email: [email protected]

Address: FLAT/RM 1512, 15/F LUCKY CENTRE NO.165-171 WAN CHAI ROAD WAN CHAI HK